Your Customers Are Our Priority
At Halo, we understand that your customers’ satisfaction reflects directly on your brand. That’s why we’ve built a repair experience that’s fast, transparent, and reassuring from start to finish.
Speed Without Compromise
80% of Halo customers have their fully repaired vehicle returned in just three days or less. And 100% of vehicles are returned within an average of four days. Our streamlined process eliminates unnecessary delays, ensuring a continuous repair journey from the moment the vehicle arrives.
Precision-Driven Process
By working closely with our partners, we ensure that every vehicle is ready for repair within minutes of arrival. Our bespoke facilities, equipped with the latest technology, allow us to deliver consistent, high-quality results with unmatched efficiency.
A Transparent Experience
Customers can relax knowing their vehicle is in expert hands. Our centres are designed with comfort and visibility in mind—featuring free Wi-Fi and a workshop viewing window so customers can watch the repair process in real time.
Clear Communication, Always
Thanks to our rapid repair cycles and dedicated national customer support centre, customers are never left in the dark. They’re kept informed every step of the way, with clear updates and accurate return timelines.
Driving Value for Insurers and Policyholders
By redefining the repair experience, Halo delivers measurable benefits:
- Enhanced policyholder satisfaction
- Strengthened insurer brand reputation
- Reduced vehicle downtime
- Seamless, stress-free service
